FREQUENTLY ASKED QUESTIONS

 

ART CLASSES, WORKSHOPS & PARETIES

 

Enrolments & Payment

Enrolments and bookings are processed online via the website booking form. If a class has closed then I will need to enter you into our system once you have emailed all details. Enrolment and bookings are complete when payment is made. Payments can be made online via credit card, or an invoice or cash payment. For invoicing or cash, please email us, payment needs to be made prior to the commencement of class/workshop/booking.

 

Cancellations & Refunds for Art Classes

If you cancel or miss a class, refunds will not be available. A make-up class may be organised when notified prior to the class commencing and will depend on the availability in other classes. A refund for term bookings can be given for any remaining classes when 2 weeks notice is given, minus a processing fee. 

If we cancel, you will given a range of options to choose from. 

If classes are shut due to government ruling (such as covid restrictions), classes will revert to online. 

Cancellations & Refunds for Workshops & Parties

If you cancel a Holiday Program booking, workshop booking, private booking or party, a refund will not be given.  A transfer of date is subject to availability and staffing and will incur a transfer fee. If we cancel, you will given a range of options to choose from.

 

Sign In Forms, Emergency Contact Details & Special Requirements

Please ensure you have filled out all details outlined in our booking form for each participant for emergency procedures. It is the parent’s responsibility to ensure this information is up to date in the event that information changes. It is the parent's responsibility to notify all teacher's of any special requirements and allergies prior to class and this is best done via email. We do have some artists that have allergies so please be mindful of food in the studio. 

 

Clothing  

Art is messy, so it is best your child is dressed in clothing that is not precious and an art smock is advised. If you do not have one, one can be made available to you. During covid restrictions, art smocks are unavailable. All attempts are made to purchase paints and other materials which are non-toxic and machine washable. Little Art Big Art is not responsible for damaged belongings.

 

Art supplies

All attempts are made to purchase paints and other materials which are non-toxic. It is the parents responsibility to advise the teacher of any known allergies and to check the ingredients if unsure.

 

Trial Classes

We do not offer free trial classes. You are welcome to trial the class at the daily fee. If you then wish to sign up to the term, then this will be deducted from the term fee. 

 

Casual Classes

We understand life is busy so offer some CASUAL bookings in some of our Programs. Casual places are subject to term based bookings. All casual classes must be pre-booked and payment made prior to the beginning of class. 

 

Tip For Settling In

Regular routines and faces are key factors in establishing trust with our little ones. Each child adapts differently to a new environment.

From my knowledge as a teacher, a parent myself, and feedback from parents, it generally takes 3-4 weeks for a toodler to settle in.

It is best not to force your younger child to participate, instead, sit behind them or with them and be part of the creating process. 

Older students may like a parent to stay with them initally and this is encouraged if needed. 

 

Family Discount

If you have two or more budding artists, please get in touch for the family discount. Some programs may be excluded from discounts. 

 

Parent Addentace 

Each program will outline if a parental attendance is required. Most school aged programs are drop off.

All artists attending the TINT ARTISTS, SMALL ARTISTS & PRE-PREP Programs must be accompanied by a parent/carer. Drop off is only for our KINDER & STUDIO Artists Programs. Siblings or friends not attending classes are welcomed in the space. Pushers are too!

 

Waiting Lists

Where classes are full, your name will be added to a waiting list and you will be contact via email or text if a place becomes availiable.

What is Processed Art?

Processed Art is about the actual making and creating journey that takes place. It is not focused on the end product. Through learning about the process, students become skilled fine artists. Take a closer look at OUR VISION and why we stand by it. 
 

CLASSES: Face to face studio classes, mobile classes and online classes

EVENTS: Parties and event bookings are open for booking!

RETAIL: Open to everyone!

STUDIO RETAIL HOURS: 

Due to my online teaching schedule, the studio is open:

MONDAY'S : 9am-10:30am & 3:30-5:45pm 

TUESDAY'S : 11:30am-5:45pm

WEDNESDAY'S : 4:30-5:45pm

THURSDAY'S : 9am-6:15pm

FRIDAY'S : 12:30-3:00pm

Other times by appointment

Weekends are booked for private parties and & events.

20 Lobelia Drive, Altona North VIC 3025

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